This policy explains how Lynxio Studio bills Lynxio Hub subscriptions, how you cancel, and how refund requests are handled. Cancellation and refunds are separate things: cancelling stops future renewals, and it does not by itself refund a payment you have already made.
Billing
You are billed according to the plan you select, at the price and billing interval shown before you confirm checkout. Subscriptions renew automatically at the start of each billing period until they are cancelled.
Cancellation
You can cancel future renewals at any time from Billing & plan in the Hub, or by emailing hello@lynxiostudio.com. Cancelling stops the next renewal and you keep access for the remainder of the period you have already paid for. Cancellation does not automatically refund the current billing period.
Refund requests
A refund request for a subscription payment can be submitted for review within 24 hours of that payment. Email hello@lynxiostudio.com with the account email and the payment reference. Submitting a request within this window does not guarantee a refund — each request is reviewed individually.
After 24 hours, subscription payments are generally non-refundable, except where a refund is required by applicable law or is otherwise approved by Lynxio Studio.
Your statutory rights
Nothing in this policy removes or limits any right you have that cannot lawfully be excluded, including rights under applicable consumer protection law.
Processing approved refunds
Approved refunds are returned to the original payment method. Depending on your bank or card issuer, funds typically appear within 5–10 business days.
Service delivery
Lynxio Hub is a digital service. Access to the plan you purchase is provisioned to your workspace immediately after a successful payment is confirmed by our payment provider.
Custom studio engagements
Bespoke project work quoted through a signed proposal is not a subscription. It is billed against agreed milestones and governed by that individual engagement agreement, not by this policy.
Related policies
See also our Terms & Conditions and the Lynxio Studio Privacy Policy. Questions: hello@lynxiostudio.com.