These terms form an agreement between you and Lynxio Studio ("we", "us"), the provider of the digital design, development and operations services offered on this site and in the Lynxio Hub platform. By creating an account, purchasing a plan or continuing to use the service you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you have the authority to bind it; otherwise you confirm you are of legal age to contract.
1. The service
We provide client-facing project workspaces, proposals, file delivery, invoicing and related studio services. We grant you a limited, non-exclusive, non-transferable right to use the service within the plan or engagement you have purchased.
2. Your account
You must provide accurate information and keep it current, keep your credentials confidential, and you are responsible for all activity under your account.
3. Acceptable use
You must not use the service for unlawful activity, fraud or spam, to infringe intellectual property rights, or to interfere with its security — including malware, probing, scraping, reverse engineering, resale or circumventing technical limits.
4. Intellectual property
We retain ownership of the service and all associated intellectual property, including software, documentation and branding. You retain ownership of content you upload and grant us a limited licence to host and process it solely to provide the service. Ownership of bespoke deliverables transfers as set out in your individual engagement agreement.
5. Service level
We work to keep the service available and accurate, but we do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
6. Payments, billing, cancellation and taxes
Lynxio Studio is the merchant of record for all orders. Card payments, subscriptions and recurring billing are processed securely by our payment provider; we never store card details ourselves. Prices are shown inclusive of any applicable tax at checkout, and the exact amount and currency charged is displayed before you confirm. Subscriptions are billed according to the plan you select and renew automatically until cancelled. You can cancel future renewals at any time; cancelling does not automatically refund the current billing period. A refund request can be submitted for review within 24 hours of a subscription payment; after that, subscription payments are generally non-refundable except where required by applicable law or approved by us. Nothing here removes rights that cannot lawfully be excluded. Full detail is in our Subscription, Cancellation & Refund Policy.
7. Suspension and termination
We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. On termination you will be given a reasonable window to export your data, after which it may be deleted.
8. Liability
Our aggregate liability is capped at the fees you paid in the twelve months before the claim. We exclude liability for indirect, consequential or special damages, including loss of profits, data or goodwill. Nothing limits liability for fraud, death or personal injury where such limitation is not permitted by law. You indemnify us against claims arising from your content, unlawful use, or breach of these terms.
9. General
These terms are governed by the laws of the Republic of South Africa and disputes are subject to its courts. You may not assign this agreement without our consent; we may assign it in connection with a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. Questions: hello@lynxiostudio.com.